NHTSA Complaint #10990953 — 2011 CHEVROLET TRAVERSE

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHENEVER THE CONTACT ATTEMPTED TO USE THE KEY TO UNLOCK THE VEHICLE, THE ALARM SYSTEM WOULD SOUND. THE CONTACT WAS ABLE TO PLACE THE KEY INTO THE IGNITION TO TURN OFF THE ALARM SYSTEM; HOWEVER, THE KEY COULD NOT BE TURNED IN THE IGNITION TO START THE VEHICLE. THE CONTACT STATED THAT IF THE KEY FOB WAS USED TO OPEN THE VEHICLE, THE VEHICLE STARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.