NHTSA Complaint #10990491 — 2003 TOYOTA COROLLA

REAR WHEEL BEARINGS FAILURE (SAFETY DEFECT) -- 2003 TOYOTA COROLLA. EXCERPTS FROM MY E-MAIL TO TOYOTA MOTOR SALES, U.S.A. INC. FOLLOW: "THE LOCAL TOYOTA DEALERSHIP HAS RECENTLY RECOMMENDED REPLACING THE REAR HUB AXLE BEARINGS DUE TO A HUMMING NOISE, AT A COST OF OVER $1,000.00. THIS RECOMMENDATION HAS FLOORED ME AS THIS TYPE OF REPAIR FOR A VEHICLE WITH ONLY 90,000 MILES DOES NOT SEEM TO BE CONSISTENT WITH THE QUALITY STANDARDS PROMULGATED BY TOYOTA MOTOR CORPORATION. APPARENTLY, THIS PROBLEM IS WIDESPREAD AS A TECHNICAL SERVICE BULLETIN (NHTSA #10015608) WAS ISSUED." THE TOYOTA CUSTOMER EXPERIENCE CENTER SUBSEQUENTLY ACKNOWLEDGED THE REAR WHEEL BEARINGS ISSUE ADDRESSED IN MY E-MAIL ABOVE, CREATING CASE # 1703301220. DESPITE TOYOTA HAVING ISSUED TECHNICAL SERVICE BULLETIN #00105 ON THIS VERY MATTER, THE TOYOTA REPRESENTATIVE AT THE CUSTOMER CENTER CLEARLY STATED IN A SUBSEQUENT PHONE CALL THERE IS NO WARRANTY COVERAGE, NO CUSTOMER NOTIFICATION, AND NO-RECALL ISSUED. AFTER CONTACTING THE TOYOTA CUSTOMER EXPERIENCE CENTER, I WAS RELUCTANT TO REPLACE THE REAR WHEEL BEARINGS FOR ALMOST $1,000.00 IF THE ONLY ISSUE WAS WITH HUMMING WHICH BLENDED IN WITH NORMAL ROAD NOISE. BUT THE MECHANICS AT THE LOCAL TOYOTA DEALERSHIPS SUBSEQUENTLY WARNED ME THAT FAILURE TO HAVE THE REAR WHEEL BEARINGS REPLACED MEANT I WAS DRIVING A CAR WITH A SERIOUS SAFETY HAZARD WITH A SIGNIFICANT PROBABILITY OF WHEEL FAILURE (I.E. THE BEARING(S) COULD COMPLETELY FAIL AT ANY TIME AND CAUSE THE REAR WHEEL TO FALL OFF THE CAR). I THEN AUTHORIZED THE LOCAL DEALERSHIP IN APRIL 2017 TO REPLACE THE WHEEL BEARINGS (AT MY EXPENSE). ONE CANNOT BUT WONDER HOW MANY ACCIDENTS OR INCIDENTS IN CONNECTION WITH REAR WHEEL BEARINGS HAVE OCCURRED WITH TOYOTA COROLLAS FOR DRIVERS WHO UNKNOWINGLY DRIVE THEIR VEHICLES WITH REAR WHEEL BEARINGS THAT HAVE BEEN COMPROMISED OR FAILED.