NHTSA Complaint #10990454 — 2014 KIA SOUL

SINCE I'VE OWNED MY 2014 KIA SOUL, I'VE HAD TO DEAL WITH A RECALL FOR THE A PIN (SO MY STEERING WHEEL WON'T STOP WORKING) AND MY A PROBLEM WITH MY AXEL NUT 2/01/2017, WHICH BEGAN SHAKING MY VEHICLE ON HWY 16, ALMOST CAUSING AN ACCIDENT. I HAD THAT FIXED AND JUST HAD A RECALL SERVICE AND REALIZED THIS WAS SOMETHING I ALREADY PAID FOR, WHICH I'VE REQUESTED A REFUND. IN BETWEEN THOSE INSTANCES, I HAD BOTH HEADLIGHTS STOP WORKING, IN THE DARK, WHILE I WAS DRIVING ON A POORLY LIT HWY 302. I HAD THOSE REPLACED AND THE DRIVER SIDE WENT OUT AGAIN, AT NIGHT, WHILE I WAS DRIVING. I WAS TOLD THAT THE HEADLIGHT CONNECTIONS WERE MELTED. I DID SOME RESEARCH AND THIS SEEMS TO BE A COMMON OCCURRENCE. WITH THAT SAID...THIS CAR HAD A POTENTIAL ISSUE WITH ROLLING, STEERING AND VISIBILITY...PROBABLY WOULDN'T HAPPEN ALL AT ONCE BUT YOU NEVER KNOW. REGARDLESS, I'M STARTING TO WONDER HOW SAFE THIS VEHICLE REALLY IS AND WOULD HOPE THAT KIA WOULD BE A RESPONSIBLE COMPANY AND ASSIST WITH HELPING THE CUSTOMER REMEDY THESE CONCERNS. I REALLY AM CONCERNED FOR MY SAFETY AND WILL BE DRIVING ANOTHER VEHICLE MORE REGULARLY. KIA TOLD ME THAT SINCE THERE IS NO OPEN RECALL ON THE HEADLIGHTS THAN THERE IS NOTHING THEY COULD DO. I HOPE THEY UNDERSTAND THAT ALL 3 OF THE AFOREMENTIONED ISSUES ARE SIGNIFICANT BUT FEAR MY CONCERNS FELL ON DEAF EARS. MAYBE AN OFFICIAL REVIEW WITH NHTSA WILL KEEP KIA ACCOUNTABLE TO THEIR ACTIONS OR LACK THERE OF. THANKS FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB