NHTSA Complaint #10990450 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10990450
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	May 17, 2017
Date Filed	May 18, 2017
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO DRIVE, THE SHIFTER WAS PLACED IN REVERSE AND THE ACCELERATOR PEDAL WAS DEPRESSED. THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO MANEUVER THE VEHICLE. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 66,000.

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