NHTSA Complaint #10986277 — 2012 DODGE CHALLENGER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10986277
Vehicle	2012 DODGE CHALLENGER
Component	STRUCTURE:BODY
Date of Incident	May 15, 2017
Date Filed	May 17, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE DRIVER SIDE WINDOW REPEATEDLY MOVES UP AND DOWN UN-COMMANDED. THIS HAPPENS WHEN THE VEHICLE IS DRIVEN OR STATIONARY AND CAUSES THE BATTERY TO BE DRAINED OVERNIGHT. THIS ISSUE WAS NOTED BY CHRYSLER ON THE 2011 CHALLENGER AND ADDRESSED IN THE "CUSTOMER SATISFACTION NOTIFICATION M24 SMART GLASS SWITCH". THE SAME ISSUES ARE PRESENT ON THE 2012 CHALLENGER AS EVIDENT IN THE AMOUNT NHTSA COMPLAINTS FILED AGAINST THIS VEHICLE (OR A QUICK SEARCH ON GOOGLE FOR "SMART GLASS SWITCH ISSUES"). HOWEVER, THEY REFUSE TO INCLUDE THESE MODELS IN THEIR DISTRIBUTOR/DEALER SERVICE INSTRUCTIONS REGARDING M24 WHEN THEY WERE ONLY MANUFACTURED A FEW MONTHS APART AND LIKELY WERE ASSEMBLED USING THE SAME FAULTY PARTS. SO FAR, I WAS FORCED TO PAY OUT OF POCKET FOR A NEW BATTERY, AND WILL SOON HAVE TO PAY FOR THE REPLACEMENT SMART GLASS SWITCHES AND LABOR.

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