NHTSA Complaint #10986239 — 2008 FORD EXPLORER

TL* THE CONTACT OWNS A 2008 FORD EXPLORER. AT ANY GIVEN MOMENT, WHETHER THE VEHICLE WAS IDLING OR MOVING, THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ALL POWER. THE CONTACT WOULD HAVE TO WAIT UNTIL THE VEHICLE'S COMPUTER SYSTEM REBUILT ITSELF IN ORDER FOR THE POWER TO RETURN SO THE VEHICLE COULD BE FUNCTIONAL. THE CONTACT'S HUSBAND, A CERTIFIED MECHANIC, REBUILT THE TRANSMISSION AND RECONFIGURED THE WIRING ON THE VEHICLE, BUT THE FAILURE RECURRED. A CERTIFIED MECHANIC DIAGNOSED THAT THE VEHICLE'S PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,000.