NHTSA Complaint #10986023 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10986023
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	May 22, 2016
Date Filed	May 16, 2017
Mileage	63,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ABILITY WAS LOST. IN ADDITION, THE STABILITY CONTROL, SERVICE POWER STEERING NOW, AND SERVICE ADVANCE TRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS DIAGNOSED WITH A GEAR ISSUE RELATED TO THE RECALL. THE GEAR WAS REPLACED SEVERAL TIMES, BUT THE FAILURE PERSISTED. THE DEALER STATED THEY WOULD CONTACT THE FORD RECALL CENTER TO HAVE THE RECALL REOPENED OR ELSE THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 63,000.

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