NHTSA Complaint #10985870 — 2006 NISSAN XTERRA

PLEASE READ LETTER TO NISSAN IT EXPLAINS EVERYTHING. AS THE ORIGINAL OWNERS OF A 2006 NISSAN XTERRA 4WD WITH 89,000 MILES, WE ARE WRITING YOU TO ASK FOR ASSISTANCE IN RESOLVING AN ISSUE WE HAVE BEEN DEALING WITH FOR QUITE SOME TIME. PLEASE KNOW WE ARE ALSO A CURRENT OWNER OF A NISSAN TITAN AND ARE LOYAL TO THE NISSAN BRAND. IN 2011 THE ORIGINAL TRANSMISSION WITH ROUGHLY 50,000 MILES FAILED DUE TO A FAULTY DESIGN ASSOCIATED WITH A COOLER ASSEMBLY. THIS TRANSMISSION WAS REPLACED AT NO COST TO US BY LIBERTY NISSAN LOCATED IN HANOVER, PENNSYLVANIA. AFTER SAID TRANSMISSION WAS REPLACED, WE STARTED TO NOTICE A CONSTANT WHINING THAT WE THOUGHT WAS SOMEHOW ATTRIBUTED TO THE NEW TRANSMISSION. WE RETURNED TO LIBERTY NISSAN TO HAVE THEM INVESTIGATE THE SOURCE OF THE NOISE AND IT WAS THEIR DETERMINATION THAT THE NOISE WAS DUE TO WORE OUT TIMING BELT SPROCKETS. WE EXPLAINED TO THE DEALERSHIP THAT THIS ANOMALY HAD NOT EXISTED PRIOR TO THE INSTALLATION OF THE NEW TRANSMISSION AS IT WAS AND REMAINS QUITE NOTICEABLE. HOWEVER, THIS EXPLANATION SEEMED TO FALL UPON DEAF EARS. SUBSEQUENTLY LIBERTY NISSAN INFORMED US THAT IF WE WOULD LIKE TO ADDRESS THIS ISSUE THE COSTS WOULD BE ROUGHLY $1,200.00 DOLLARS. THIS WAS SOMETHING THAT WE COULD NOT AFFORD AT THE TIME AND FURTHERMORE FELT THIS WAS NOT SOMETHING THAT WOULD OCCUR UNDER NORMAL WEAR AND TEAR FOR A VEHICLE WITH ONLY 50,000 MILES. TO THIS DAY WE REMAIN SKEPTICAL OF THIS DIAGNOSIS. WE ARE NOW LEFT WITH A VEHICLE THAT LOST ITS APPEAL DUE TO THIS CONSTANT, AGGRESSIVE WHINING INSTEAD OF ONE THAT IN THE PAST DREW POSITIVE ATTENTION FROM ONLOOKERS AND PASSERSBY'S FOR ITS APPEARANCE. WE HOPE NISSAN STANDS BEHIND ITS PRODUCT AND REPAIRS ISSUE THAT OCCUR PREMATURELY AT NO COST. WE THANK YOU IN ADVANCE FOR YOUR TIME AND CONSIDERATION ON THIS MATTER AND LOOK FORWARD TO YOUR RESPONSE.