NHTSA Complaint #10985625 — 2007 HONDA CR-V

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10985625
Vehicle 2007 HONDA CR-V
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

DOOR LOCKS:: 2014 CLASS ACTION LAWSUIT RESULTED IN SIX MONTH EXTENSION TO NOVEMBER 2015 FOR HONDA 2007 CRV REPAIR THIS SHOULD BE A RECALL AS THE LOCK HAS A DESIGN FLAW THAT RESULTS IN THE DOORS NOT BEING ABLE TO BE UNLOCKED FROM THE INSIDE. IF YOU UNLOCK THE DOORS, IT AUTOMATICALLY RE-LOCKS. THE ONLY WAY TO GET OUT IS FOR AN ADULT TO PUT THEIR THUMB ON THE MANUAL DOOR LATCH AND TRY TO BLOCK THE LATCH FROM LOCKING WHILE YOU TRY TO OPEN THE DOOR. THE PASSENGER LOCKS ON MY AFFECTED VEHICLE HAD VERY LITTLE USAGE WHILE DRIVER DOOR HAD HIGH USAGE. DRIVER DOOR WAS NOT AFFECTED SO THIS IS NOT A "WEAR" ISSUE. ALSO, LOCK SHOULD DEFAULT TO UNLOCKED IF FAILS. NOT LOCKED AS YOU CAN'T GET OF THE CAR. HONDA ISSUED SERVICE BULLETIN 14-083 AND 084 WHICH IDENTIFIES THE PROBLEM. THIS NEEDS TO BE AN INVOLUNTARY UNTIMED RECALL AS THIS IS A KNOWN SAFETY ISSUE. A SECONDARY ISSUE IS LOCAL DEALER DID NOT FOLLOW THE SETTLEMENT AGREEMENT. SETTLEMENT AGREEMENT SAYS DRIVER DOOR LOCK TO BE REPLACED WHETHER WORKING OR NOT. OCEAN HONDA, SANTA CRUZ CA. DID NOT DO THAT WHEN I BROUGHT IN DUE TO HONDA NOTIFICATION. HONDA REVISED ITS SERVICE BULLETIN TO INCLUDE PASSENGER DOOR LOCKS..OCEAN HONDA DID NOT INFORM ME. THEY HAD CAR IN FOR AIR BAG RECALLS AND SERVICE EVERY 3 MONTHS. TRYING TO GET THEM TO ACCEPT RESPONSIBILITY NOW AS WARRANTY HAS EXPIRED; BUT THIS IS A SAFETY ISSUE NOT A WARRANTY ISSUE.

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