NHTSA Complaint #10985541 — 2009 BMW 335XI

BMW ISSUED A RECALL - SI B13 14 10 - AND IT COVERS REPLACING INJECTORS, IF THE CAR FALLS UNDER A CERTAIN DATE AND HAS A CERTAIN BATCH OF INJECTOR. MOST IMPORTANTLY, ON THE BOTTOM OF THE RECALL BULLETIN STATES: "WARRANTY INFO" - AND IT SPECIFICALLY SAYS, "THE REPAIR DESCRIBED IN THIS BULLETIN IS COVERED UNDER WARRANTY REGARDLESS OF TIME OR MILEAGE." THE CAR HAD THE INJECTOR(S) FAIL A FEW WEEKS AGO, AND VEHICLE IS CURRENTLY AT STEVENS CREEK BMW. THE DEALERS/MANUFACTURER ARE REFUSING TO HONOR THE RECALL NOTICE THAT I HANDED TO THEM - EVEN THOUGH IT SPECIFICALLY STATES THERE IS NO TIME LIMIT OR MILEAGE LIMIT TO REPLACING THE INJECTORS... 3 OF THE INJECTORS WERE REPLACED SEVERAL YEARS AGO, BUT 3 WERE NOT, AND THE INJECTOR THAT FAILED IS PART OF THE BATCH THAT SHOULD HAVE BEEN REPLACED BUT THE TECHNICIAN DECIDED NOT TO YEARS AGO. THEY ARE SAYING THIS IS NOT A RECALL - ALTHOUGH IT CLEARLY SAYS "VOLUNTARY RECALL". BECAUSE THERE IS NO TIME LIMIT AND THE MILES DO NOT COUNT AGAINST THE RECALL (ACCORDING TO THE BULLETIN) THE INJECTORS SHOULD BE REPLAECD (AND SHOULD HAVE ALREADY BEEN) WITHOUT ANY CUSTOMER NEEDING TO PAY ANYTHING, BECAUSE THAT IS WHAT THE RECALL IS FOR AND THAT IS WHAT IT DIRECTLY SAYS. BUT THE DEALERSHIP (STEVENS CREEK BMW) AND BMW NA OR SAYING THEY WON'T HONOR THE RECALL OR TELL ME WHY. I'M NOT SURE WHAT TO DO BECAUSE MY CAR IS STRANDED OVER THERE AND THEY WANT $3500 TO REPLACE SOMETHING THAT BMW SAYS SHOULD ALREADY BE REPLACED (REGARDLESS OF TIME OR MILEAGE).