NHTSA Complaint #10985436 — 2008 TOYOTA PRIUS

THE VEHICLE COMBINATION METER SPORADICALLY WILL NOT TURN ON WHICH PREVENTS THE DISPLAY OF THE SPEED OF THE CAR. DURING THIS CONDITION, THE FUEL ECONOMY WILL NOT DISPLAY, THE CAR MAY NOT BE POWERED OFF BY NORMAL PROCEDURE, AND THE FUEL GAUGE, DRIVE TRAIN MODE INDICATOR, AND ODOMETER ARE NOT VISIBLE. THIS HAS OCCURRED FOR THE PAST 2 YEARS, PRIMARILY DURING COLD WEATHER, BUT ALSO DURING WARM WEATHER, AND I HAVE A VIDEO RECORDING OF THIS PROBLEM WHILE OPERATING THIS SPECIFIC VEHICLE DATED FEBRUARY 20 2017. TOYOTA WILL NOT HONOR THEIR OWN WARRANTY EXTENSION DESCRIBED IN THEIR DOCUMENT POL12-05, RELATED TO TSB T-SB-0172-09, STATING THAT THE DEALER MUST BE ABLE TO REPRODUCE THE ISSUE IN ORDER TO COVER THE REPLACEMENT. TOYOTA'S DOCUMENT POL12-05 SPECIFICALLY STATES "THIS CONDITION IS PRIMARILY FOUND IN COLD WEATHER CLIMATE CONDITIONS. WHEN THE VEHICLE IS BROUGHT TO YOUR DEALERSHIP IT MAY NO LONGER BE IN A CLIMATE WHICH ALLOWS DUPLICATION OF THE CONDITION. IF THIS OCCURS, PLEASE VERIFY WITH THE CUSTOMER THAT THE EXPERIENCED CONDITION IS IN ACCORDANCE WITH THIS WARRANTY EXTENSION AND PROCEED WITH REPLACEMENT OF THE COMBINATION METER." ON 5/12/2017, ANDREA N. (WOULD NOT PROVIDE LAST NAME) WITH TOYOTA CUSTOMER EXPERIENCE CENTER, ASSIGNED ME TOYOTA CASE # 1705121649 AND STATED THAT "THE DEALER MUST REPRODUCE THE ISSUE IN ORDER TO COVER REPLACEMENT UNDER WARRANTY" DESPITE THE TOYOTA LETTER EXPLICITLY ALLOWING FOR WARRANTY REPLACEMENT WHEN THE CONDITION CANNOT BE REPRODUCED BY THE DEALER.