NHTSA Complaint #10985097 — 2011 FORD FUSION

AT FIRST I WAS HEARING A CREAKING NOISE WHENEVER I TURNED THE STEERING WHEEL. I TOOK IT TO THE REPAIR SHOP ON A COLD DAY TO GET IT LOOKED AT BUT THE CREAKING NOISE WENT AWAY AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. THEN A LAST WEEK ON A HOTTER DAY THE CREAKING NOISE CAME BACK. THE NEXT MORNING, I TURNED ON MY CAR AND TRIED TURNING THE WHEEL AND AN "ADVANCETRAC" LIGHT CAME ON. I TURNED OFF THE CAR AND TURNED IT BACK ON AND THE LIGHT WENT OUT AND I WAS ABLE TO TURN THE STEERING WHEEL AGAIN. I STILL HAD THE CREAKING NOISE. THEN YESTERDAY I WENT TO TURN MY CAR ON THE "POWER STEERING" LIGHT CAME ON AND AGAIN I COULDN'T TURN THE STEERING WHEEL WITHOUT A LOT OF PRESSURE. I TURNED MY CAR OFF AND BACK ON AND THE LIGHT WENT OFF, AND I WAS ABLE TO DRIVE FINE AGAIN. THIS HAPPEN 2 MORE TIMES WHILE DRIVING IN A 3-HOUR PERIOD WHERE THE LIGHT TURNED ON. I IMMEDIATELY STOPPED MY CAR IN THE ROAD AND HAD TO TURN MY CAR OFF TO GET THE "POWER STEERING" LIGHT OFF AND GET CONTROL OF MY CAR AGAIN. THAT SAME DAY I WENT TO THE SAME REPAIR SHOP AND THEY TRIED DIAGNOSING THE ISSUE AND THIS TIME THE "POWER STEERING" AND "ADVANCETRAC" LIGHT GOT STUCK ON. THEY SAID I NEEDED TO GET MY CAR TO THE FORD DEALER IMMEDIATELY, SO I HAD TO DRIVE MY CAR DOWN THE ROAD (SAME STREET) WITH THE "POWER STEERING" AND "ADVANCETRAC" LIGHTS ON AND BLINKERS ON SINCE I HAD TO USE A LOT OF STRENGTH TO MAKE THE TURNS I DID HAVE TO MAKE TO GET IT TO THE DEALERS SERVICE CENTER. I WAS SUPER SCARED BECAUSE THE ROAD WAS NARROW AND CURVY AND I FELT LIKE I WAN'TS GOING TO BE ABLE TO MAKE THE TURN AND RUN INTO ANOTHER CAR.