NHTSA Complaint #10984826 — 2008 MAZDA CX-7

IN NOVEMBER OF 2016 MY RIGHT HEADLIGHT WENT OUT. WENT TO PURCHASE A $100 BULB AND WHEN THE MECHANIC WENT TO REPLACE IT HE ADVISED THE BULB COULD NOT BE REPLACED BECAUSE THE HOUSING TO HOLD THE BULB WAS MELTED. HE ADVISED THIS IS ABNORMAL FOR THE HOUSING TO MELT AND MOST VEHICLES WOULD NOT HAVE THIS ISSUE. HOWEVER, HE ADVISED HE HAS SEEN THIS HAPPEN A LOT WITH CX-7 VEHICLES. HE SUGGESTED THAT I REACH OUT TO MAZDA FOR ASSISTANCE SINCE THIS, HE FELT, WAS A DEFECT OF THE HEADLIGHT ASSEMBLY. I CALLED MAZDA FILED THE COMPLAINT HOWEVER THE REP SET EXPECTATIONS FOR A CALL BACK THAT I NEVER RECEIVED. FAST FORWARD, THE LEFT HEADLIGHT ASSEMBLY IS DOING THE SAME. I CALLED MAZDA AND SPOKE WITH CHRISTOPHER AND HE SAID MAZDA COULD NOT DO ANYTHING FOR ME BECAUSE THEY APPARENTLY SENT ME AN E-CERTIFICATE LAST NOVEMBER WHEN I CALLED IN ABOUT THE RIGHT SIDE ASSEMBLY. I ADVISED HIM THAT I DID NOT RECEIVE IT AND EMAILED IT TO ME AGAIN. I ASKED HIM WHAT ASSISTANCE COULD BE PROVIDED FOR THE REPLACEMENT OF THE RIGHT SIDE ASSEMBLY AND HE ADVISED THERE WASN'T ANY. I EXPRESSED MY CONCERN ABOUT THIS BEING A SAFETY ISSUE I COULD NOT SIMPLY JUST REPLACE THE BULB, THE WHOLE ASSEMBLY FOR BOTH SIDES NOW NEED TO BE REPLACED. I THEN SPOKE WITH THOM AND HE ALSO DENIED ASSISTANCE. I FEEL THIS IS VERY UNFAIR. THE HOUSING WHICH HOLDS THE BULB MELTING IN BOTH ASSEMBLIES HAS NOTHING TO DO WITH THE AGE AND MILEAGE OF MY VEHICLE. THIS IS A MANUFACTURE'S DEFECT AND I THINK MAZDA SHOULD HAVE TO PAY FOR IT. THERE IS NOTHING I COULD'VE DONE TO PREVENT THAT FROM HAPPENING. I KNOW PEOPLE WHO HAVE VEHICLES OLDER THAN MINE AND THEY DO NOT HAVE THIS ISSUE. WHAT ARE MY RECOURSES AT THIS POINT? THIS IS VERY UNFAIR. TO OFFER $300.00 ON A PART THAT COST $2000.00 (BOTH SIDES) IS NOT REASONABLE. THE VEHICLE CANNOT BE DRIVEN BECAUSE ITS A SAFETY ISSUE. NO LIGHTS.