NHTSA Complaint #10984794 — 2004 NISSAN FRONTIER

THE TIMING CHAIN TENSIONER GUIDE FAILED, CAUSING THE TIMING CHAIN TO RUB A HOLE INTO THE BLOCK. THE LOCAL DEALERSHIP, CERANTI OAKES NISSAN, IS AWARE OF THE PROBLEM, AS WELL AS THE TIMING TENSIONER RECALL SUBMITTED BY THE MANUFACTURER, AND INITIALLY SUGGESTED THAT I HAUL THE TRUCK TO THE DEALERSHIP, AT MY OWN EXPENSE, FOR REPAIRS. AFTER HAVING THE TRUCK ABOUR A WEEK, THE DEALERSHIP FINALLY RETURNED CALLS CLAIMING THAT THEY CAN NOT MAKE REPAIRS UNDER THE MANUFACTURERS RECALL BC IT'S NOT COVERED UNDER THE RECALL. I HAVE MADE NUMEROUS PHONE CALLS RESULTING IN NO ASSISTANCE FROM CUSTOMER SERVICE TO RESOLVE THE ISSUE. THIS PROBLEMS HAS BEEN A GREAT INCONVENIENCE AND CAUSED OUR FAMILY ISSUES GETTING BACK AND FORTH TO WORK, WHICH INEVITABLY HAS COST MY FAMILY A GREAT DEAL IN LOSE OF THE ONLY SOURCE OF INCOME.