NHTSA Complaint #10984502 — 2016 MINI COOPER S

SEAT BELT ON DRIVER SIDE OF THE CONVERTIBLE WAS ROLLING UP ON ONE SIDE AND NOT PROVIDING ADEQUATE SAFE RESTRAINT. WAS TOLD BY DEALERSHIP THAT I WAS PULLING THE SEAT BELT OUT WITH MY LEFT HAND AND SITTING TOO CLOSE AND THAT I SHOULD BE PULLING THE SEAT BELT OUT WITH MY RIGHT HAND. OWNERS MANUAL DID NOT PROVIDE THIS INFORMATION. CONTACT WITH BMW OF NORTH AMERICA DID NOT RESOLVE ISSUE. WHEN I TOLD THE DEALERSHIP SERVICE PERSON THAT THIS WAS A DESIGN FLAW IF YOU CAN ONLY USE ONE HAND TO PULL THE SEAT BELT AND SIT A CERTAIN WAY, SHE AGREED THAT IT WAS. I TOLD BMW THE SAME WHEN I SPOKE TO THEM TODAY AND TOLD THEM I WAS FILING A FORMAL COMPLAINT WITH THE NHTSA ABOUT THE SEAT BELT DESIGN.