NHTSA Complaint #10984382 — 2010 HONDA ODYSSEY

WHILE DRIVING TO TEXAS FROM ST. LOUIS OUR VAN SUDDENLY DIED ON INTERSTATE 44. IT HAPPENED AT 1AM. WE CALLED USAA FOR HELP. THEY GOT US TO A REPAIR SHOP. WE LEARNED THE POWER STEERING FLUID LEAKED CAUSING THE ALTERNATOR TO DIE. WE HAD ZERO POWER ON THE INTERSTATE AND MY FAMILY OF 5 WAS IN DANGER. WE LEARNED AT THE SHOP THE POWER STEERING WAS UNDER EXTENDED WARRANTY INSTEAD OF RECALL. THIS CAUSED OUR VAN TO DIE ON THE INTERSTATE AND PUT MY FAMILY IN IMMEDIATE RISK OF DEATH. WE WERE NOT TOLD OF THE EXTENDED WARRANTY BECAUSE HONDA INFORMED US THEY DIDN'T HAVE TO. THE REPAIR SHOP IN OKLAHOMA CITY THAT FIXED OUR ALTERNATOR TOLD US THIS SHOULD HAVE BEEN A RECALL AND WE WERE PUT AT RISK. PLEASE REVIEW AND MAKE THE CALL FOR A RECALL INSTEAD OF AN EXTENDED WARRANTY. MY CHILDREN WERE CRYING AND CLEARLY SHAKEN BY THE ENTIRE EVENT. HAD AN 18 WHEELER PASSED US AT THE TIME, THEY WOULD NOT HAVE SEEN US AND SURELY WOULD HAVE KILLED US ALL.