NHTSA Complaint #10983681 — 2014 HONDA ACCORD

OUR 2014 HONDA ACCORD HAD SOME ROAD DEBRIS PUNCTURE A HOLE IN THE AIR CONDITIONER CONDENSER. FROM WHAT I READ ON THE INTERNET THERE IS A DESIGN FLOW THAT HONDA HAS KNOW ABOUT FOR THE PAST 10 YEARS. WE SPOKE TO THE SERVICE DEPT OF LIA HONDA , PO BOX 1110, ENFIELD CT 06083 AND THEY SAID THAT THE CONDENSER WAS NOT COVERED BY THE EXTENDED WARRANTY THAT WE PURCHASED FOR $1340 WHEN BE BOUGHT THE CAR BRAND NEW. HONDA REFUSES TO COVER REPLACEMENT AND CALL IT AN ACT OF GOD WHEN DEBRIS FLIES UP AND PUT A HOLE IN THE AC CONDENSER. I TOOK THE CAR TO MY MECHANIC AND HE REPLACED THE PART FOR $476 DOLLARS. I PREFER MY MECHANIC BECAUSE I KNOW AND TRUST HIM, AND HE DOES THE WORK FOR HALF AS MUCH. HONDA DEALERS ARE SCAMMING THEIR CUSTOMERS OUT OF $800-$1000 TO REPLACE PART THAT SHOULD BE COVERED UNDER WARRANTY BECAUSE OF THEIR DESIGN FLAW. I AM TIRED OF BEING TAKEN OF ADVANTAGE OF BY BIG COMPANIES AND UNLESS THE GOVERNMENT FORCES THEM TO PAY UP, THEY WILL CONTINUE TO STICK IT TO THEIR CUSTOMERS. I GUESS THE ONLY THING I CAN DO IS SWITCH BACK TO TOYOTA, AND LEAST THE STEPPED UP TO THE PLATE TO DEAL WITH THEIR RUST ISSUES. HOPEFULLY, THE MORE COMPLAINTS YOU GET, THE SOONER HONDA WILL BE HELD ACCOUNTABLE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR