NHTSA Complaint #10983592 — 2016 FORD E-450

BOUGHT 2016 THOR FOUR WINDS MODEL VIN [XXX] 8-3-2015 NEW. TOOK IT OUT ON THE FIRST ROAD TRIP OCT 2015 AND HAD A FLAT TIRE DUE TO IMPROPER INSTALLATION OF MUD FLAPS BY CAMPLAND RV. HAD TO ARGUE WITH CAMPLAND AND THOR TO GET THE TIRE COVERED. THIS ENDED UP COSTING ME TIME, MONEY AND LOSE OF USE. I HAD TO PAY FOR THE NEW TIRE AND PAY TO HAVE IT MOUNTED. I COMPLAINED THAT THE OTHER TIRES WERE DAMAGED FROM THE RUBBING AND LOSING AIR. THEY WOULD NOT REPLACE THE OTHER TIRE DAMAGED FROM THE RUBBING OF THE DAMAGED TIRE. FILED A CLAIM FOR TIRE 11-20-2015 229.79 12-3-2015 +99 MOUNT 12-3-2015 COMPLAINED TO CAMPLAND AND THOR MOTOR COACH ABOUT CAMPER LEAK AND TIRE ISSUES AGAIN LOSING AIR CAMPLAND SET TIRES TO MFG SPECS. NOTHING WAS DONE ABOUT THE TIRES. TOOK RV OUT ON ANOTHER TRIP OCT 2016 CHECKED TIRE PSI UPON RETURN TRIP BECAUSE TIRES LOOKED LOW. HAD A TIRE COMPANY AIR UP THE TIRES IN ALABAMA. UPON THE RETURN TRIP HOME HAD A TIRE BLOW OUT ON THE INTERSTATE. CONTACTED CAMPLAND, FORD, MICHELIN, FORD FREEWAY FORD. I TOLD THEM I DID NOT FEEL SAFE DRIVING THE RV WITH BAD TIRES AND I ASKED FOR THEM TO BE REPLACED. TOOK RV TO DISCOUNT TIRE, AND THEY RECOMMENDED REPLACEMENT. TIRE HAD LESS THAN 4,000 MILES. FORD TOWED THE RV TO FREELAND FORD TO FIX THE BLOW OUT AND FIX THE REST OF THE TIRES. THE RV WAS DOWN FROM OCT 2016-JAN 10 2017. THE RESULTS WERE SLOW AND NO ONE WANTED TO TAKE ACCOUNTABILITY FOR THE BAD TIRES LOSING AIR. EVERYONE WANTS TO KEEP POINTING FINGERS, BUT NOTHING GETS DONE. FINALLY REPLACED THE BLOWN OUT TIRE AND TIGHTENED THE VALUE STEMS. UPON TOWING THE TOWING COMPANY DID NOT LEAVE THE AXLE FREELAND HAD TO REPLACE THE AXLE FROM TOWING. GOT THE RV BACK AND COMPLAINED AGAIN THAT TIRES WERE LOSING AIR. MAY 1 2017 WENT TO TAKE RV OUT FOR NEXT TRIP IT HAS 6,000 MILES ON IT AND IT HAS FLAT TIRES AGAIN. CALLED CAMPLAND, FORD, MICHELIN, FREEWAY FORD, AGAIN NO ONE WANTS TO TAKE RESPONSIBILITY TO REPLACE THE DAMAGED TIRES THAT LOSE AIR STILL. PROBLEMS SINCE 2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT