NHTSA Complaint #10983472 — 2017 JAYCO TRAVEL TRAILER EAGLE

TL* THE CONTACT OWNS A 2017 JAYCO EAGLE 336FBOK MOUNTED ON A 2017 FORD F-350. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT AND REAR PASSENGER TIRES SHEARED OFF AND CAUSED THE TRAILER TO COLLAPSE ON THE GROUND. THE CONTACT WALKED TO THE DEALER AND A MECHANIC FOLLOWED THE CONTACT TO THE FAILURE SITE. THE MECHANIC MOUNTED TWO TIRES IN ORDER TO MOVE THE TRAILER TO THE SHOP. THE DEALER DIAGNOSED THAT THE AXLES WERE NOT STRONG ENOUGH TO HOLD THE TRAILER. THE DEALER RECOMMENDED 7000IBS AXLES INSTEAD OF THE ORIGINAL 6000IBS AXLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPLACE THE FAILED AXLES WITH ORIGINAL 6000IBS AXLES. THE CONTACT REJECTED THE OFFER AND THE TRAILER WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 250.