NHTSA Complaint #10983458 — 2017 VOLKSWAGEN PASSAT POWER TRAIN

Complaint Details

ODI Number	10983458
Vehicle	2017 VOLKSWAGEN PASSAT
Component	POWER TRAIN
Date of Incident	January 31, 2017
Date Filed	May 4, 2017
Mileage	20 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

LOUD AND ABRUPT THUD SOUND WHEN CHANGING GEARS IN 2017 VW PASSAT R-LINE AUTOMATIC TRANSMISSION MODEL. THIS LOUD THUD CAN BE HEARD EASILY WHEN CAR IS IN STOP AND GO TRAFFIC AND CAN EVEN BE FELT AT THE BASE OF THE GAS PEDAL. HAPPENS MORE NOTICEABLY IN STOP AND GO TRAFFIC WHEN DRIVING BETWEEN 20-40 MPH. MY CAR NOW HAS 5500 MILES ON IT BUT THIS LOUD THUD HAS BEEN HEARD SINCE THE DAY I BOUGHT THE CAR. I TOOK THE CAR TO REYDEL VW IN NEW JERSEY TO GET CHECKED BUT THE TECHNICIANS SAY THERE ARE NO ISSUES, EVEN THOUGH I KNOW I AM NOT CRAZY. I HAVE DRIVEN MANY OTHER PASSAT'S AND HAVE PREVIOUSLY OWNED 2014 VW JETTA WHICH NEVER MADE THIS LOUD THUD SOUND WHEN CHANGING GEARS.

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