NHTSA Complaint #10983092 — 2012 CHEVROLET SONIC

TL* THE CONTACT OWNS A 2012 CHEVROLET SONIC. ON SEVERAL OCCASIONS, THE GEAR SHIFTER FAILED TO OPERATE. THE CONTACT STATED THAT THE SHIFTER BUTTON WOULD DEPRESS, BUT NOT RELEASE. AS A RESULT, THE VEHICLE FAILED TO SHIFT GEARS AND THE KEY BECAME DIFFICULT TO REMOVE FROM THE IGNITION UNTIL THE SHIFTER BUTTON WAS RELEASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT HE PREVIOUSLY HAD THE SHIFTER REPLACED TWICE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 52,956.