NHTSA Complaint #10981688 — 2013 CHEVROLET TRAVERSE

WHILE EXITING A STORE PARKING LOT ONTO A CITY STREET, AT NIGHT, GOING APPROX. 40MPH , I HAD MY 3 YOUNG CHILDREN IN THE VEHICLE AND MY SUV SUDDENLY LOSS POWER. IT SHUT DOWN COMPLETELY, IN THE MIDDLE OF TRAFFIC, WITH OUT WARNING. LUCKILY THE CAR BEHIND ME SEEN WHAT WAS GOING ON AND DID NOT REAR END ME. I TRIED TO START THE VEHICLE UP AND IT WANTED TO TURN OVER BUT COULDN'T. THE ENGINE LIGHT CAME ON AND IT STARTED TO SMELL OF GASOLINE. THE PEOPLE IN THE CAR BEHIND ME, HELPED ME BY PUSHING MY CAR OUT OF THE WAY OF TRAFFIC INTO A PARKING LOT. I CALLED ROADSIDE ASSISTANCE AND HAD THEM TOW MY TRUCK TO MY HOUSE SINCE THE DEALSHIP WAS ALREADY CLOSED. THE NEXT MORNING, THEY TOWED IT TO THE NEAREST CHEVY DEALERSHIP. THE FOLLOWING DAY THE DEALER DIAGNOSED IT WITH A FUEL PUMP FLOW CONTROL FAILURE, AND TOLD ME IT WOULD BE $ 965.00 TO REPAIR. I HAVE ONLY OWNED THIS VEHICLE FOR 6 MONTHS, AND IT ONLY HAS, 70,000 MILES, WITH A MANUFACTURE POWERTRAIN WARRANTY STILL. SO I CALLED GM, AND COME TO FIND OUT THERE WAS A RECALL ON THE SAME YEAR MAKE AND MODEL AS MY SUV, FOR THE SAME PROBLEM/PART, BUT BECAUSE THE RECALL IS VIN SPECIFIC, GM WILL NOT PAY FOR THE REPAIR. I PUT IN A SERVICE REQUEST AND HAVE SPOKEN TO 7 DIFFERENT PEOPLE, WITH 1 SUPERVISOR ADVISING ME THAT THEY WERE GOING TO CONTACT THE DEALERSHIP AND SEE WHAT THEY COULD DO TO HELP GET IT FIXED. THAT WAS 4 DAYS AGO, NEVER HEARD BACK FROM ANYONE. I CALLED TODAY AND THE LADY I SPOKE WITH, SAID THERE WAS NO NOTES INDICATING THAT ANYONE WAS WORKING ON A SOLUTION, OR OF ANYTHING THEY PROMISED TO DO. THE ONLY THING SHE SAID WAS MY VEHICLE WASNT COVERED UNDER THE WARRANTY AND THERE WAS NOTHING THEY COULD DO. SO NOW I AM VERY UPSET, I HAVEN'T BEEN ABLE TO GET TO WORK BECAUSE THIS WAS MY ONLY SOURCE OF TRANSPORTATION AND I WASN'T PROVIDED A LOANER, I DO NOT HAVE THE MONEY TO FIX IT. CAN SOMEONE PLEASE HELP??