NHTSA Complaint #10981660 — 2011 JEEP COMPASS

POWER TRAIN ISSUE - THE VEHICLE WOULD BE AT A STOP AND IN FIRST GEAR, WHEN TAKING OFF AND MOVING AND SHIFTING INTO SECOND, ONCE IN SECOND OR SOMETIMES EVEN IN FIRST WHEN VEHICLE MOVING THE VEHICLE WOULD COME OUT OF GEAR CAUSING THE WHOLE CAR TO JERK AND FEEL AS THOUGHT YOU HAD JUST BEEN REAR-ENDED. THE OTHER ISSUE IS SOMETIMES THE SHIFTER WOULD BE IN NEUTRAL AND IT WOULD GET STUCK. THIS IS WHEN THE VEHICLE WAS STATIONARY IN PARK OR AT A COMPLETE STOP. YOU COULDN'T MOVE IT AT ALL INTO REVERSE FIRST OR ANYTHING. MULTIPLE TIMES I WOULD HAVE TO LEAVE THE VEHICLE AND COME BACK AND TRY TO PUT IT IN TO GEAR AND PUSH CLUTCH IN ETC... UNTIL IT WOULD COME UNSTUCK. THIS VEHICLE DEALERSHIP 20+ TIMES FOR THE DRIVE TRAIN ALONE& THE STICK SHIFT HAS BEEN REPLACED-TRANSMISSION WORKED ON& THEY CAN'T EXPLAIN THE SHIFTER GETTING STUCK IN THE NEUTRAL AREA. IT IS NOT REALLY IN NEUTRAL EITHER.MY CAR WAS STARRED WITH SOMETHING THE LAST TIME I BROUGHT IT IN BY THE MECHANIC BECAUSE OF ALL THE ISSUES.I WANT TO SAY ALL THE ISSUES STARTED ABOUT A YEAR AFTER I BOUGHT THE CAR, FIRST WITH THE VEHICLE LOCKING ME OUT OF THE CAR.THE SECURITY SYSTEM SEIZED AND I COULDN'T START MY CAR OR ANYTHING AND IT HAD TO BE TOWED AT ABOUT 9,000 MILES. THIS CAR WAS BOUGHT BRAND NEW. THE WARRANTY IS UP ON THE DRIVE TRAIN AND ALL THE DEALERSHIP DOES IS TELL ME EVERYTHING READS FIND AND WE FOUND NO ISSUES. THEY DIDN'T EVEN FIX THE STICK SHIFT GOING OUT OF GEAR UNTIL I BROUGHT IN MULTIPLE TIMES AND THEY FINALLY HAD THE SERVICE MANAGER DRIVING IT BECAUSE I BROUGHT IT IN SO MANY TIMES. IT FINALLY DID IT TO THE SERVICE MANAGER AND HE IMMEDIATELY BROUGHT IT BACK AND HAD THEM FIX IT. I AM NOT EXACTLY CERTAIN OF THE TIME IT FIRST STARTED - I CAN ONLY GIVE AN ESTIMATE. I KNOW IT STARTED ABOUT 6 MONTHS AFTER I BOUGHT THE CAR. I HAVE HAD MULTIPLE ISSUES WITH THIS CAR. I HAVE ANOTHER SAFETY COMPLAINT IN.