NHTSA Complaint #10981583 — 2010 DODGE JOURNEY AWD

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number 10981583
Vehicle 2010 DODGE JOURNEY AWD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 67,500 miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

WENT TO GO GET GAS DRIVING THE 2010 DODGE JOURNEY SXT. CORNER OF VILLA AND NORTH AV. IN VILLA PARK , ILLINOIS FILLED MY GAS TANK UP PULLED OUT OF THE GAS STATION. WITHIN 100 FEET OF DRIVING AWAY FROM THE GAS STATION MY CARS ELECTRICAL SYSTEM STARTED TO MALFUNCTION. MEANING WINDSHIELD WIPERS GOING, HORN GOING OFF, DASH BOARD LIGHTS FLASHING ALL LIGHTING UP, ETC. CAR POWER STEERING CUTS OFF AND ACCELERATION SHUTS OFF. I HAD TO COAST MY CAR INTO AN EMPTY PARKING LOT TO ASSET THE SITUATION. I SEE SMOKE COMING FROM THE HOOD OF MY CAR. TURN MY CAR OFF, POPPED OPEN MY HOOD, TO SEE MORE SMOKE COMING FROM THE FUSE BOX. IN A MATTER OF SECONDS THERE WAS VISIBLE FLAME. THE NEXT THING I DID, WHILE CALLING 911 RAN TO THE NEAREST CONVENIENT STORE (BARGAIN IN A BOX) TO SEE IF THEY HAD A FIRE EXTINGUISHER. TOLD THE DETAILS OF WHERE MY LOCATION TO 911 AND TELL THEM THERE WAS A FIRE COMING FROM THE FUSE BOX OF THE CAR. THE EMPLOYEES AT THE CONVENIENT STORE GAVE ME A FIRE EXTINGUISHER WHILE I WAS ON THE PHONE ASKED THE OPERATOR IF I SHOULD USE THE FIRE EXTINGUISHER, THE 911 OPERATOR TOLD ME IF MY SAFETY WOULD BE AT RISK THAT SHE ADVISED ME NOT TO USE IT AND TOLD ME THE VILLA PARK POLICE AND VILLA PARK FIREFIGHTERS ARE ON THERE WAY. A CUSTOMER STANDING NEXT TO ME ASKED WHAT DID SHE SAY AND I RELAYED THE MESSAGE BACK TO HIM. HE THEN TOOK IT INTO HIS OWN HANDS AND PUT THE FIRE OUT FOR ME. A FEW MOMENTS AFTER THE FIREFIGHTERS SHOWED UP THEY CUT THE BATTERY CORDS TO THE FUSE BOX CUTTING ALL POWER TO TIPM AND TO THE WHOLE CAR..

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