NHTSA Complaint #10981434 — 2003 MCI J4500
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 10981434 |
| Vehicle | 2003 MCI J4500 |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
COACH SIDE GLASS IS BOWING (CHANGING SHAPE) AND DE-BONDING. ALL GLASS ON COACH SAYS "SI-GI", WHICH IS THE DEFECTIVE GLASS SUBJECT TO A RECALL (NHTSA RECALL #10V373000). CONTACTED MCI IN 2015 AFTER 1 OF THE PIECES OF GLASS ACTUALLY ALMOST FELL OUT. MFGR REFUSES TO HONOR WARRANTY BECAUSE THEY SHIPPED REPLACEMENT GLASS TO THE PREVIOUS VEHICLE OWNER FOR THEM TO INSTALL THEMSELVES. DEFECTIVE SI-GI GLASS STILL IN THE COACH. MFGR PRACTICE OF SHIPPING REPLACEMENT GLASS TO OWNERS IS A VERY BAD IDEA. MFGR DOES NOT ACTUALLY VERIFY THAT THE WORK WAS COMPLETED. I'M SURE 95% OF OWNERS NEVER GET AROUND TO INSTALLING IT OR JUST KEEP THE GLASS AS SPARES, SO THE RECALL IS ACTUALLY NEVER COMPLETED. AS TEMPORARY FIX, WE RE-BONDED THE GLASS THAT WAS COMING DE-BONDED, BUT IT IS BECOMING DE-BONDED AGAIN, SINCE GLASS ON THE BUS HAS BOWED. WE WANT MFGR TO HONOR THE RECALL, AS IT WAS NEVER DONE, AND GLASS IS VERY BAD.