NHTSA Complaint #10981368 — 2014 FORD EXPLORER

VEHICLE WAS PURCHASED IN APRIL 2014 WITH A LITTLE OVER 500 MILES. THE VEHICLE NOW HAS APPROXIMATELY 33,900 MILES. A COUPLE WEEKS AGO WE NOTICED A SQUEAKING NOISE WHEN THE STEERING WHEEL WAS TURNED EITHER WAY WHILE MOVING AND WHILE NOT MOVING. I CALLED ON 4-25 FOR APPOINTMENT ON 4-27. THE VEHICLE WAS LOOKED OVER AND I RECEIVED A CALL ON 4-28 STATING THE STEERING GEAR BOX WAS BAD AND NEED REPLACED. I WAS THEN TOLD MY WARRANTY HAD EXPIRED ON 4-17 AND THAT THEY WOULD NOT COVER THE BILL OF $1738. I DID RESEARCH AND THERE WERE SIMILAR ISSUES WITH THIS YEAR VEHICLE AS WELL AS RECALLS ON THIS SAME VEHICLE 2011-2013. SOUNDS TO ME LIKE FORD HAS NOT FIXED THE ISSUE AND SHOULD COVER THESE RIDICULOUS COSTS TO THOSE THAT HAVE HAD THEM. I SHOULD NOT HAVE TO WORRY ABOUT THESE TYPES OF THINGS ON SUCH A LOW MILEAGE VEHICLE. FORD WILL PROBABLY BE LOSING OUR CONTINUED BUSINESS.