NHTSA Complaint #10981337 — 2013 FORD ESCAPE

OUR ESCAPE DEVELOPED A CRACKED CYLINDER HEAD THAT IS ALLOWING COOLANT TO LEAK INTO THE ENGINE. WE PURCHASED IT USED LESS THAN TWO YEARS AGO. AT THE TIME IT HAD 55K MILES AND NO ACTIVE RECALLS. CURRENTLY THERE IS 65K MILES ON THE ESCAPE. MULTIPLE RECALLS FOR THIS ENGINE HAS BEEN ISSUED MANY HAVE WHICH RESULTED IN A SIMILAR ENGINE PROBLEM. SUPPOSEDLY FORD HAS PERFORMED THE RECALL WORK THIS OUR CAR, BUT THIS PROBLEM HAS COME UP. THEY WANT US TO PAY FOR THE REPAIR WORK EVEN THOUGH IT SEEMS LIKELY THAT IT'S RELATED TO RECALL REPAIRS THAT WERE NOT CORRECTLY COMPLETED. THE RECALLS ASSOCIATED WITH THIS ENGINE ARE #13V583000, 12V551000, 12V431000. THE FIRST INVOLVES A CRACKED HEAD AND THE OTHER TWO INVOLVE LEAKING COOLANT (WE'VE LOST AN ENTIRE RESERVE TANK IN A SHORT PERIOD OF TIME). WHEN WE TOOK IT IN THE FIRST TIME TO HAVE IT CHECKED THEY PERFORMED A PRESSURE TEST AND COULD NOT LOCATE ANY COOLANT LEAKS AND TOLD US TO CONTINUE DRIVING IT UNTIL IT REGISTERED WITH LOW COOLANT AGAIN. THIS SECOND TIME WAS WHEN WE BROUGHT IT IN AND THEY TOLD US ABOUT THE CRACKED CYLINDER HEAD.