NHTSA Complaint #10981329 — 2014 FORD F-350

TL* THE CONTACT OWNS A 2014 FORD F-350. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT WATER IN THE FUEL FILTER CAUSED THE FUEL PUMP TO FAIL. AS A RESULT, METAL SHAVINGS WERE SENT THROUGHOUT THE FUEL SYSTEM AND CAUSED THE VEHICLE TO STALL. THE FUEL PUMP, FILTER, AND INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT HIS PHONE CALL TO THEM WOULD ALSO BE FILED WITH NHTSA AND FTC. THE MANUFACTURER ALSO DENIED THE CONTACT'S WARRANTY AND INSTRUCTED HIM TO BILL HIS INSURANCE COMPANY FOR THE REPAIRS. THE DEALER WAS MADE AWARE OF THE MANUFACTURER'S STATEMENT AND STATED THAT FORD SHOULD BE COVERING THE REPAIR. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.