NHTSA Complaint #10981303 — 2002 FORD WINDSTAR

WE GOT A RECALL ON OUR FORD WINDSTAR FOR THE REAR AXLE. THE AXLE SNAPPED WHILE WE WERE DRIVING AND WE CONTACTED YANKEE FORD IN SOUTH PORTLAND IN SO. PORTLAND ME. AND WE HAD AAA TOW IT THERE JAME AT FORD MOTOR COMPANY APPROVED THE AXLE TO BE REPLACED AND YANKEE FORD REPLACED IT AND NOW FORD WON'T PAY FOR IT AND WE HAVEN'T HAD A VEHICLE FOR 3-4 WEEKS. YANKEE FORD IS 207-799-5591 AND ASK FOR DAN BRUBACH. THE STATE OF MAINE ATTORNEY GENERAL'S OFFICE TRACY THOMPSON 207-626-8851 SAID I SHOULD MAKE A COMPLAINT THROUGH YOU. WE COULD HAVE BEEN KILLED. WE CAN'T HAVE OUR VEHICLE NOW AS THE PART HAD BEEN PUT ON AND FORD SAYS THAT THIS JAME NEVER HAD THE AUTHORITY TO REQUEST. THIS . SHE HAD SPOKEN WITH ERNIE BODMAN 1-207-799-5591 AND AUTHORIZED IT. WE ARE BEYOND UPSET AND WOULD LIKE TO HAVE OUR VEHICLE. YANKEE HAS TRIED BUT FORD WON'T PAY THEM. WE WERE ON THE ROAD WHEN IT HAPPENED. LUCKILY WE WEREN'T ON A HIGHWAY. YANKEE FORD HAS THE PICTURES THAT WAS TAKEN WHEN JAME REQUESTED THEM. DAN BRUBACH SPOKE WITH RANDY ARNOLDI WHO IS THE SERVICE MANAGER FOR THE BOSTON AND ABOVE DIVISION AND RANDY SAID MOST LIKELY IT WOULDN'T BE PAID. IT IS NOT OUR FAULT JAME APPROVED THE WORK TO BE DONE. IT HAD BEEN A FEDERAL RECALL. THE LAST RECALL WAS SENT OUT IN FEB. IT SAID BUT WE DIDN'T GET IT UNTIL MARCH.