NHTSA Complaint #10980999 — 2010 CHRYSLER 300

ON 1/12/2017 I TOOK MY CHRYSLER 300 TO MOORE CHRYSLER BECAUSE OF A GROWLING NOISE IN THE ENGINE THEY SAID THEY DIDN'T KNOW WHAT IT WAS SO THEY KEPT IT TWO DAYS CALLED SAID IT WAS DONE PAYED 1517.99 DOLLARS DROVE IT HOME, PULLED IN THE GARAGE HEARD THE SAME SOUND AS WHEN I TOOK IN THE FIRST TIME CALLED THEM TOLD ME BRING IT BACK FOR ANOTHER 1400.00 DOLLARS WE'LL LOOK AT IT NO WAY TOOK TO A MAN WHO BUILDS ENGINES FOR A LIVING HE TOOK THE OIL CAP OFF PUT HIS EAR DOWN TO THE ENGINE AND SAID YOUR TIMING CHAIN GUIDES ARE GONE THERE RUBBING METAL TO METAL AND IF YOU DON'T GET IT FIXED YOU WILL BLOW AN ENGINE. HE SAID THIS IS A SAFETY ISSUE BECAUSE IF YOU ARE DRIVING ON A FREEWAY AT 70MPH AND THE ENGINE BLOWS YOU HAVE NO CONTROL OF THE VEHICLE SO I MAY KILL OR HURT MYSELF OR THOSE WITH ME OR CAUSE AN ACCIDENT KILLING OR HURTING SOMEONE ELSE. CHRYSLER HAS KNOWN ABOUT THIS SINCE 2014 OR EARLIER BUT THEY REFUSE TO FIX THE PROBLEM ON THE 2.7 ENGINES HOW MANY PEOPLE WILL HAVE TO DIE OR BE HURT BEFORE THIS PROBLEM IS FIXED? IT COST ME AN OTHER 1100.00 DOLLAR TO HAVE MY CAR FIXED BUT I KNOW IT'S DONE RIGHT. I FEEL NOW I CAN TAKE FAMILY AND FRIENDS IN MY CAR AND FEEL SAFE. SOMEONE NEEDS TO TELL CHRYSLER CORP. TO GET OFF SOME OF THE MILLIONS OF DOLLARS THEY GET FROM CUSTOMER WHO BUY THEIR CARS AND FIX WHAT NEEDS TO BE FIXED 1517.99 DOLLARS TO CHRYSLER WALK AROUND MONEY BUT TO A VIETNAM VETERAN ON A FIXED INCOME IT'S A LOT OF MONEY.