NHTSA Complaint #10980886 — 2014 CHRYSLER 300
EXTERIOR LIGHTING issue reported to NHTSA
Complaint Details
| ODI Number | 10980886 |
| Vehicle | 2014 CHRYSLER 300 |
| Component | EXTERIOR LIGHTING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
I PURCHASED A CHRYSLER 300 YEAR 2014 USED FROM CHRYSLER DEALER IN MESA AZ. ON 4/22/2015. THE CAR WAS WHAT WE WANTED AND WE ALSO PURCHASED THE MOPAR EXTENDED WARRANTY AT THE TIME. AT THE TIME OF PURCHASE NO MENTION WAS MADE THAT THE VEHICLE IN QUESTION WOULD NOT BE SAFE AT NIGHT TO DRIVE. I HAVE HAD MANY CONVERSATIONS WITH DEALER STAFF OVER LAST YEAR AND A HALF AS TO THE PROBLEM WITH NO RESULT. HERE IS THE PROBLEM WHEN TURNING A CORNER AT DARK YOU LOSE ALL SIDE VISION IF YOU ARE IN AN AREA WITHOUT STREET LIGHTING. APPARENTLY CHRYSLER HAS BUILT A CAR WITHOUT LIGHTING THAT LETS YOU SEE ANYTHING THAT IS NOT STRAIGHT AHEAD. WHEN I BEGAN TO INVESTIGATE THIS WITH CHRYSLER REP. AS NO ONE AT DEALERSHIP SEEMED TO KNOW ABOUT THE PROBLEM WE FOUND THE PROBLEM. YOU WILL SEE BY THE EMAILS I HAVE ATTACHED THAT CHRYSLER KNOWS OF PROBLEM. THEY EVEN HAVE AN OPTION TO FIX CALLED STEERING DIRECTED LIGHTING. HOWEVER I AM TOLD IT CANNOT BE PUT ON MY VEHICLE. THIS IS A MAJOR SAFETY ISSUE IN THAT THE VEHICLE IS TOTALLY UNSAFE TO DRIVE AFTER DARK IN AN AREA OUTSIDE OF CITY LIGHTS. AS YOU WILL SEE BY ATTACHED EMAILS I HAVE TRIED TO GET CHRYSLER AND THEIR DEALERSHIP TO PAY ATTENTION BUT THEY CHOOSE NOT TO EVEN TEST DRIVE THEIR OWN PRODUCT. ALSO NO ONE IN AUTHORITY FROM EITHER CHRYSLER OR THEIR DEALERSHIP HAS CONTACTED ME. ALTHOUGH I HAVE BEEN TOLD SEVERAL TIMES THEY WOULD GET BACK TO ME FROM DEALERSHIP. ANYONE THAT WOULD COME TO MY HOUSE AFTER DARK AND DRIVE MY CAR AROUND THE BLOCK WOULD SEE THAT THIS CAR IS UNSAFE. THANK YOU FOR ANY ATTENTION YOU MAY PAY TO THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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