NHTSA Complaint #10980557 — 2016 CHEVROLET CHEVEROLET SS

I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).