NHTSA Complaint #10980300 — 2014 KIA SORENTO

THE PANORAMIC ROOF FIXED PANEL IS SHATTERED. WHEN WE RETURNED HOME FROM CHURCH, WE HEARD A RATTLING NOISE AND OPENED THE PANEL AND SAW THE ENTIRE BACK PANEL IS SHATTERED WITH PIECES OF GLASS SHARDS IN THE BACK SEAT. LOOKING AT THE TOP OF THE CAR THE GLASS WAS ACTUALLY SEPARATING FROM THE FRAME WHICH COULD NOT HAVE BEEN CAUSED BY ROCK, HAIL OR ANYTHING ELSE BUT FAULTY MANUFACTURING. I CONTACTED KIA GROSSINGER DEALERSHIP AND WAS ADVISED TO BRING IN THE CAR FOR THEM TO LOOK AT AND DETERMINE THE CAUSE. I ADVISED THEM FOR SAFETY REASONS I WOULD NOT DRIVE THE CAR AND WOULD BE WILLING FOR THEM TO PICK IT UP AND GET A LOANER. THEY ADVISED THIS WASN'T FEASIBLE. I THEN CALLED KIA CUSTOMER CARE AND THEY HAVE TAKEN MY CLAIM K3444320 TO ADDRESS THE DEALERSHIP'S INABILITY TO DETERMINE CAUSE, REIMBURSE THE GLASS DEALER THROUGH THE WARRANTY AND ACKNOWLEDGE THE DEFECT AND DO A RECALL.