NHTSA Complaint #10980060 — 2015 TOYOTA SIENNA

SLIDING DOOR RECALL PAPER ADVISED TO TURN OFF THE AUTOMATIC DOOR FEATURE. I HAVE DONE SO. WHEN CLOSING SIDE SLIDING DOOR, IT DOES NOT LATCH PROPERLY. THREE TIMES I HAVE HAD THE DOOR SLIDE OPEN WHEN PULLING OUT OF A PARKING SPACE, BECAUSE THE DOOR FAILED TO LATCH PROPERLY. CONTACTED TOYOTA CORPORATE, AND THEY DID NOTHING TO RESOLVE THE ISSUE. THEY DO NOT HAVE AN ETA ON WHEN THE AUTOMATIC DOORS WILL BE FIXED. THIS POSES A HUGE SAFETY RISK FOR MY 2 CHILDREN. I'M WORRIED THAT THE DOORS MAY OPEN WHEN DRIVING DOWN THE ROAD OR HIGHWAY. I HAVE ASKED CORPORATE IF THEY WOULD BE WILLING TO HELP FACILITATE GETTING ME OUT OF THE SIENNA AND INTO A DIFFERENT VEHICLE, BY PROVIDING SOME FINANCIAL ASSISTANCE. I DID NOT ASK FOR A "BUY BACK". I SIMPLY ASKED IF THEY WOULD BE WILLING TO GIVE ME $2-$3K ASSISTANCE AS A GESTURE OF GOOD FAITH TO ENSURE THAT MY KIDS COULD REMAIN SAFE. THEY DECLINED. EVEN AFTER LEARNING OF THE DOOR ISSUES THAT I HAVE SPECIFICALLY HAD, THEY DID NOT SEEM TO CARE .... AT ALL ..... THAT THEY DOORS ARE OPENING UNPROMPTED AND THEY DID NOT OFFER TO LOOK AT THE DOORS AND TRY TO FIX THEM, EITHER. ALL THEY SEEM TO CARE ABOUT IS THEIR FINANCIAL BOTTOM LINE, AND NOT THE SAFETY OF THE PASSENGERS IN THE VEHICLE THAT THEY SOLD ME.