NHTSA Complaint #10979933 — 2011 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10979933
Vehicle 2011 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 63,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

WHILE DRIVING AT A CONSTANT SPEED ON THE HIGHWAY, THE ENGINE STALLED CAUSING THE BRAKES AND POWER STEERING TO BE DISABLED. THE FIRST TIME IT HAPPENED, 11/12/16, I WAS TAKING AN EXIT OFF OF THE FREEWAY. WHEN I PRESSED THE BRAKE TO SLOW DOWN FOR THE APPROACHING RED LIGHT, THE PEDAL WAS STIFF AND WOULD BOT SLOW THE VEHICLE. THANKFULLY, THE LIGHT TURNED GREEN SO I LET THE VEHICLE COAST. AS I WENT TO TURN RIGHT, I REALIZED THERE WAS NO POWER STEERING EITHER. AFTER CROSSING OVER 2 LANES I WAS ABLE TO BRING THE CAR TO A STOP ON THE SIDE OF THE ROAD. THAT'S WHEN I REALIZED THE ENGINE HAD STALLED. BROUGHT IT TO THE DEALERSHIP, PAID $700 FOR SOMETHING, THEN DROVE IT BACK SINCE THEY SAID IT WAS FIXED. FIVE MONTHS LATER, 4/20/17, SAME EXACT THING HAPPENED. IT WAS 8:30AM AND I WAS BRINGING MY 18MO OLD TO DAYCARE WHEN I PRESSED THE BRAKE PEDAL TO STOP AT A RED LIGHT AHEAD AND REALIZE IT WAS STIFF AND NOT WORKING AGAIN. FORTUNATELY, AGAIN, THE LIGHT TURNED GREEN AND THE CAR IN FRONT OF ME ACCELERATED. I FOUGHT WITH THE STEERING WHEEL TO TURN INTO A NEARBY GAS STATION AFTER THE LETTING VEHICLE COAST TO A SLOWER SPEED. AFTER BOTH INCIDENCES, I TURNED THE VEHICLE OFF, WAITED A FEW MINUTES, THEN TURNED IT BACK ON. IT HESITATED A FEW TIMES THEN CRANKED AND FUNCTIONED PROPERLY AFTERWARDS. FURTHERMORE, DURING BOTH INCIDENCES I WAS VERY SLIGHTLY TURNING TO THE RIGHT; THE FIRST TIME TO EXIT THE HWY AND THE SECOND TIME I WAS VEERING INTO THE RIGHT LANE. DURING THE FIRST INCIDENT, I WAS TRAVELLING ON THE FREEWAY AROUND 65MPH. DURING THE SECOND, I WAS TRAVELING AT ABOUT 50MPH.

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