NHTSA Complaint #10979830 — 2011 JEEP COMPASS

RECALL FOR OCCUPANT RESTRAINT CONTROLLER FAILURE WAS ANNOUNCED BY CHRYSLER OVER 2 YEARS AGO AND I RECEIVED A NOTICE IN THE MAIL OVER A YEAR AGO THAT MY 2011 JEEP COMPASS WAS INCLUDED IN THIS RECALL. THIS MEANS THAT MY SEAT BELT AND FRONT AIRBAGS MAY NOT DEPLOY IN THE CASE OF AN ACCIDENT, LEAVING ME AND MY FAMILY SUBJECT AT AN INCREASE FOR SEVERE INJURY OR FATALITY. I HAVE INQUIRED ABOUT A REPAIR AND WAS TOLD BY MY LOCAL DEALER, CAPITAL CHRYSLER, JEEP, DODGE THAT THE FIX HAD NOT BEEN RELEASED YET BUT THEY HAD SCHEDULED IT FOR A FIX OF THIS PROBLEM (4/4/17) WHILE IT WAS IN FOR ANOTHER ISSUE. THEY THEN TOLD ME THAT THE FIX HAD NOT BEEN RELEASED BY MOPAR, NOT THAT THE PARTS WERE NOT AVAILABLE. IT REQUIRES REPLACEMENT OF THE OCCUPANT RESTRAINT CONTROLLER (ORC). IS THIS A PART THAT IS NOT AVAILABLE OR IS IT A COST FACTOR FOR CHRYSLER AT MY EXPENSE? THEN, I RECEIVED ON 4/15/17 A CARD IN THE MAIL MARKED "URGENT" FROM MOPAR (COPY ATTACHED). IT INDICATED THAT I HAD NOT GOTTEN MY CAR RECALL REPAIRED AND TO CONTACT MY DEALER IMMEDIATELY TO GET MY ORC REPLACED. I CONTACTED CAPITAL AND WAS INFORMED THAT THE PART HAD NOT BEEN RELEASED YET AND THAT THE CARD HAD BEEN MAILED TO ME FROM MOPAR. I THEN CALLED MOPAR ON 4/20/17 AND WAS TOLD THERE WAS NOT A FIX YET AND THAT THEY WOULD CONTACT ME WHEN THERE WAS. THIS DOES NOT MAKE SENSE. WHY DID I RECEIVE THE CARD IN THE MAIL AND WHY IS THERE SUCH A MIX UP. NOT THAT I AM PLANNING TO BE IN AN ACCIDENT BUT THIS LACK OF SAFETY RESTRAINTS REALLY FRIGHTENS ME AND COULD HAVE CATASTROPHIC CONSEQUENCES. PLEASE INVESTIGATE THIS ISSUE. I AM ATTACHING A COPY OF THE CARD, FRONT AND BACK, THAT I RECEIVED FROM MOPAR.