NHTSA Complaint #10979323 — 2003 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	10979323
Vehicle	2003 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	April 3, 2017
Date Filed	April 19, 2017
Mileage	117,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

WE HAD A RECALL DONE FOR THE FRAME ON OUR 2003 FORD ESCAPE IN APRIL, 2014. ON MONDAY, APRIL 3, 2017 I WAS DRIVING HOME FROM WORK ON EXCELSIOR BLVD (ABOUT A 40 MPH ROAD) AND HEARD A LOUD NOISE IN THE FRONT OF THE TRUCK AND COULD HARDLY STEER. WE HAD IT TOWED TO METROPOLITAN FORD IN EDEN PRAIRIE, MINNESOTA AND TO FIND OUT THAT THE FRAME WAS BROKE. THEY SAID THEY WILL NOT COVER IT. THEY REPLACED IT AND COST US $1,300.00 WE FEEL LIKE THEY SHOULD PAY FOR THIS SINCE THE DAMAGE WAS FROM THE RECALL THAT THEY HAD DONE.

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