NHTSA Complaint #10979231 — 2008 DODGE RAM 2500

THREE WEEKS AGO TRUCK WAS TAKEN TO CROWN CHRYSLER DODGE IN CLEVELAND TN FOR BRAKE AND ROTOR REPLACEMENT ON ALL FOUR WHEELS. AFTER REPAIRS MADE, DRUNK DRIVEN OFF LOT AND NOTED TO HAVE A LOUD SQUEAK EVERY TIME BRAKE PEDAL PRESSED. DEALER NOTIFIED AND TOLD US TO KEEP DRIVING FOR A WEEK AND PADS AND ROTOR SHOULD MESH TOGETHER AND SQUEAK WILL GO AWAY. THIS DID NOT HAPPEN, TRUCK TAKEN BACK TO DEALER, DEALER ERIN SPECTER AND STATED COULD FIND NOTHING WRONG EXCEPT GROOVE IN ROTOR CAUSED BY POSSIBLY A PEBBLE. DUE TO NOT FEELING TRUTH BEING TOLD BY THIS DEALER, TRUCK TAKEN TO DODGE DEALER IN ATHENS AND HAD BREAKS INSPECTED. TO OUR DISBELIEF, WE WERE TOLD BRAKE PADS WERE FLAKING AND CHIPPING. WE CONTACTED DODGE DEALER IN CLEVELAND TN FOR A REFUND FOR FAULTY PRODUCT BUT HAVE YET TO RECEIVE SATISFACTORY RESOLUTION. DODGE COORPORATE CONTACTED AND COMPLAINT FILED. CLEVELAND DEALER STATES WE HAVE THEM PERMISSION TO USE THIRD PARTY BRAKE PADS, WHICH IS NOT TRUE AND THEY HAVE YET TO PRODUCE ANY PROOF THAT THIS IS TRUE. I TOOK MY DODGE TO DEALER FOR MOPAR PARTS AND GOT THIRD PARTY DEFECTIVE PARTS. PICTURES OF THREE WEEK OLD PADS INCLUDED.