NHTSA Complaint #10978901 — 2010 HONDA CR-V

IN AUGUST OF 2015 HONDA ISSUED A WARRANTY EXTENSION NOTIFICATION FOR STICKING PISTON RINGS RESULTING IN HIGH ENGINE OIL CONSUMPTION. IN 2015 I BEGAN TO ADD OIL IN-BETWEEN REQUIRED OIL CHANGES AND REPORTED THE CONDITION TO MANCHESTER HONDA IN JULY. THE RATE IS APPROXIMATELY 1QT/2,500 MILES. HONDA AGREES THIS IS 'ABNORMAL' BUT THAT THE RATE DOES NOT MEET THE 'EXCESSIVE' CONSUMPTION REQUIRED TO BE COVERED UNDER THE WARRANTY EXTENSION NOTIFICATION. THAT RATE IS NOT DOCUMENTED ANYWHERE AND REPORTED TO BE 1QT/1,000 MILES. FOR 'CUSTOMER SATISFACTION' HONDA HAS AGREED TO FIX THE PROBLEM CHARGING ME $1,000. I OBJECT TO THIS OFFER AS I PAID FOR A NORMAL CAR AND SEE NO REASON TO PAY ADDITION MONEY TO MAKE THE CAR NORMAL - I PAID FOR AND EXPECT A NORMAL CAR. THE WORD ARGUMENT - ABNORMAL VS. EXCESSIVE - HONDA HAS FORWARDED DOES NOT IMPRESS ME. THE WARRANTY NOTIFICATION STATES "... HIGH ENGINE OIL CONSUMPTION", THAT IS EXACTLY WHAT I AM EXPERIENCING. WHETHER IT IS ABNORMAL OR EXCESSIVE IS A PHILOSOPHICAL DISCUSSION HONDA CAN HAVE INTERNALLY. THE FACTS: MY CAR IS EXHIBITING HIGH ENGINE OIL CONSUMPTION; HONDA AGREES THE CONSUMPTION IS ABNORMAL AND IN 2015 ISSUED A WARRANTY EXTENSION NOTIFICATION ACKNOWLEDGING THE 2010 CR-V MODELS POTENTIALLY HAVE A STICKING PISTON RING RESULTING IN HIGH OIL CONSUMPTION. CALLING AN OFFER TO PAY A SECOND TIME FOR THE NORMAL CAR I PURCHASED DOES NOT, IN MY MIND, AMOUNT TO CUSTOMER SATISFACTION. TOGETHER THE TERMINOLOGY EXCUSE HONDA HAS PRESENTED, THE HOLLOW CUSTOMER SATISFACTION OFFER AND LACK OF SUPPORT FROM THE ENTIRE HONDA SERVICE TEAM ADDS TO MY ANGER AND FRUSTRATION. MY REQUEST IS TO HAVE HONDA PERFORM WHATEVER REPAIRS NECESSARY TO YIELD THE PRODUCT I PURCHASED - A NORMAL CAR THAT DOES NOT EXHIBIT HIGH ENGINE OIL CONSUMPTION.