NHTSA Complaint #10978665 — 2011 FORD F-150

AS I WAS DRIVING DOWN THE HIGHWAY TO WORK AT 4:45 AM (AND NOBODY ELSE ON THE ROAD), I PRESSED THE REAR DEFROSTER BUTTON TO CLEAR THE FROST FROM THE WINDOWS AND SIDE VIEW MIRRORS. IT WAS ABOUT 30 DEGREES THAT MORNING. THE DEFROSTER BUTTON DID NOT LIGHT UP. A FEW SECONDS LATER THE LIGHT FLICKERED. IMMEDIATELY FOLLOWING, I HEARD A LOUD BANG LIKE A GUNSHOT. WHEN I GOT TO WORK I NOTED THE RIGHT SIDE OF MY 3-PIECE REAR WINDOW WAS IN PLACE BUT SHATTERED. I BELIEVE THE DEFROSTING SYSTEM OR REAR WINDOW TO BE FAULTY. I AM CURRENTLY WAITING TO HEAR BACK FROM FORD'S CUSTOMER SERVICE TO SEE IF THEY'RE GOING TO COVER IT. IN THE MEANTIME, THE WINDOW IS BARELY IN TACT. THE TRUCK HAD 30,700 MILES ON IT AT THE TIME OF THE INCIDENT. THE DEALERSHIP SAID THEY HAVE NEVER HEARD OF THIS HAPPENING. HOWEVER, I LEARNED THREE OF MY COWORKERS HAD THE SAME EXPERIENCE WITH TRUCKS DATED 2011, 2012, AND 2014. ONLINE RESEARCH SHOWS WE ARE NOT THE ONLY ONES. COME ON FORD OWN THIS PROBLEM!