NHTSA Complaint #10972142 — 2012 DODGE CHARGER

TL* THE CONTACT OWNS A 2012 DODGE CHARGER. WHILE ATTEMPTING TO PARK THE VEHICLE, IT FAILED TO SHIFT INTO PARK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION ELECTRONIC SHIFT LEVER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER INSTRUCTED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE A DIAGNOSTIC TEST WAS PERFORMED. THE DEALER DIAGNOSED THAT AN EXPOSED LIVE WIRE UNDERNEATH THE FRONT PASSENGER AIR BAG WAS CAUSING THE FAILURE AND NEEDED TO BE REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER A THIRD TIME TO CONDUCT THE REPAIR, BUT THE DEALER DIAGNOSED THAT THE ABS FAILED AND NEEDED TO BE REPAIRED. THE CONTACT WAS LATER INFORMED THAT THE WIRE WAS NOT THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SPOKE TO THE MANUFACTURER FIVE MORE TIMES, BUT THE MANUFACTURER STATED THAT THE DEALER SHOULD REPAIR THE VEHICLE, THE DEALER WAS GIVING THE CONTACT "THE RUN-AROUND", AND THAT A "STAR PROCESS REQUEST" SHOULD BE FILED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.