NHTSA Complaint #10972130 — 2015 KIA FORTE

CAR WILL NOT STEER STRAIGHT,PULLS TO THE LEFT AND WHEN YOU CORRECT IT OVERSTEERS TO THE RIGHT HAVE HAD IT TO THE SERVICE DEPARTMENT TWICE,FIRST TIME THEY MADE A SLIGHT TOE-IN ADJUSTMENT AND SAID EVERYTHING WAS IN SPEC.SECOND TIME,HAD THE SERVICE MANAGER DRIVE THE CAR AND TESTED IT AND TOLD ME EVERYTHING IS IN SPEC.HE SAID IT HAS ELECTRONIC ASSISTED STEERING AND THAT I WOULD HAVE TO GET USED TO IT. WAS AT THE DEALER ON MONDAY AND TOLD THE SALESMAN THAT SOLD ME THE CAR THAT IT HAS NOT GOTTEN ANY BETTER BUT SEEMS TO BE WORSE. HE HAD NO SOLUTION OTHER THAN HAVE ME DRIVE A 2017 FORTE EX AND IF I LIKED IT MAYBE HE COULD MAKE ME A DEAL TO TRADE UP. DROVE THE 2017 FORTE AND IT WAS NOT MUCH BETTER THAN MINE,DRIFTED TO THE LEFT ,SO I REFUSED HIS DEAL I HAVE BEEN DRIVING FOR 57 YEARS AND OWNED OR LEASED 20 CARS AND DRIVEN THEM OVER 3 MILLION MILES.IN ADDITION I HAVE RENTED CARS 300+ TIMES,THE LAST 4 OF WHICH HAD ELECTRONIC ASSISTED STEERING AND HAVE NEVER EXPERIENCED THIS TYPE OF STEERING PROBLEM. THE CAR HAS ONLY 7600 MILES ON IT BUT I CONSIDER IT A HAZARD TO DRIVE. IS THERE AN INDEPENDENT TESTING FACILITY WHICH CHARGES A NOMINAL FEE IN MY AREA (PUTNAM COUNTY NY)THAT I CAN GO TO AND TRY TO RESOLVE THIS PROBLEM