NHTSA Complaint #10972009 — 2012 HONDA CIVIC

TL* THE CONTACT OWNS A 2012 HONDA CIVIC. THE CONTACT OBSERVED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AGAIN AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE ENTIRE AIR BAG SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY NEEDED 24 HOURS TO REVIEW AND WOULD CONTACT THE CONSUMER BACK. THE FAILURE MILEAGE WAS 25,000.