NHTSA Complaint #10972000 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10972000
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	April 11, 2017
Date Filed	April 12, 2017
Mileage	75,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

POWER STEERING ASSIST FAILED (WARNING APPEARED ON DASH) AND VEHICLE WAS VERY HARD TO STEER AT LOW SPEEDS, ESPECIALLY WHEN TURNING. I ALMOST RAN INTO A CURB BECAUSE OF THIS FAILURE AND THE EFFORT REQUIRED TO TURN THE STEERING WHEEL. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT, THE FAULT WARNING WENT AWAY AND THE POWER STEERING WORKED. THE POWER STEERING LATER FAILED AND THE FAULT WARNING REAPPEARED. THE LOCAL DEALER CANNOT GET IT INTO SERVICE FOR A WEEK AND I AM HESITANT TO DRIVE THE VEHICLE AT SPEED FOR FEAR OF LOSS OF POWER STEERING AGAIN. RESEARCH HAS INDICATED THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLE. IT IS A SAFETY ISSUE AND SHOULD BE COVERED UNDER A RECALL NOTICE.

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