NHTSA Complaint #10971216 — 2012 HONDA ODYSSEY

WHEN I ARRIVED AT HONDA OF LISLE (4475 LINCOLN AVE, LISLE, IL 60532) THIS MORNING FOR AN OIL CHANGE AND RECALL SERVICE 16V-933, THE SERVICE GREETER TOLD ME THAT BECAUSE I REFUSED TO PROVIDE AN EMAIL ADDRESS (PRESUMABLY FOR MARKETING PURPOSES), AMERICAN HONDA MOTOR CO., INC. WOULD NO LONGER MAIL SAFETY RECALL NOTICES TO ME OR MAKE RECALL INFORMATION AVAILABLE FOR MY VEHICLE. WHEN I PROTESTED, HE AGREED IT WAS A TERRIBLE POLICY BUT SAID THERE WAS NOTHING THAT HE OR I COULD DO ABOUT IT. THIS IS AN UNCONSCIONABLE AND LIFE-THREATENING POLICY. PLEASE DO WHAT YOU CAN TO STOP THIS ACTION OF AMERICAN HONDA MOTOR CO., INC. AND KEEP OWNERS OF HONDA PRODUCTS SAFE, NO MATTER WHAT THEIR MARKETING PREFERENCES. MANY THANKS.