NHTSA Complaint #10970729 — 2002 MERCURY GRAND MARQUIS

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	10970729
Vehicle	2002 MERCURY GRAND MARQUIS
Component	SEAT BELTS
Date of Incident	April 4, 2017
Date Filed	April 5, 2017
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE SEAT BELTS WILL NOT STAY ATTACHED. YOU CAN PUT THEM ON AND THEY APPEAR TO BE LOCKED IN AND YOU CAN PULL ON THEM TO SEE IF THEY ARE ATTACHED AND THEY APPEAR TO ATTACH BUT THEN WHILE JUST SITTING, THEY MAY POP-OFF YOU AND BECOME DISENGAGED LEAVING YOU WITHOUT YOUR SEAT BELT ON YOU. THIS CAN OCCUR IF THE CAR IS IN MOTION OR IF IT IS STANDING STILL. SOMETIMES IT WILL EVEN POP-OFF RIGHT AFTER YOU PUT IT IN THE BUCKLE. THEY ARE FAULTY. WE CALLED FORD AND THEY WILL NOT DO ANYTHING TO REPAIR OR RECALL IT. I TALKED TO 2 PEOPLE AT FORD CUSTOMER CARE AND SENT THEM AN EMAIL, ALSO BUT THEY WILL NOT DO ANYTHING TO HELP US. WE ALSO CONTACTED A MERCURY DEALER WHO TOLD US TO CALL FORD.

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