NHTSA Complaint #10970709 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE PARKED, THE DRIVER SIDE DOOR WOULD GET STUCK UPON ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS THE CONTACT WAS INFORMED BY DEALER THAT SHE WOULD HAVE TO WAIT UNTIL PARTS WERE AVAILABLE FOR DIAGNOSES OR REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES, LOCKS, LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. THE VIN WAS NOT AVAILABLE.