NHTSA Complaint #10970366 — 2013 FORD FUSION

ON FEBRUARY 5, 2017 THE ENGINE OF MY 2013 FORD FUSION CAUGHT ON FIRE. THE CAR BEGAN TO SMOKE FROM UNDER THE HOOD WHILE THE CAR WAS IN MOTION. I STOPPED AND OPENED THE HOOD TO INSPECT AND THE ENGINE WAS ALREADY IN FLAMES. THE FIRE SPREAD RAPIDLY AND THE FIRE DEPARTMENT HAD TO BE CALLED TO EXTINGUISH THE BLAZE. MY SON AND I WERE BARELY ABLE TO ESCAPE UNHARMED. I CONTACTED FORD ON SEVERAL OCCASIONS AND THEY HAVE BEEN UNWILLING ASSIST. THEY CLOSED MY ORIGINAL CLAIM WITHOUT ADDRESSING THE ISSUE. I ALSO ASKED IF THERE WERE ANY RECALLS RELATED TO ENGINE FIRES AND THEY STATE NO. I FEEL I AM UNABLE TO GET ANY ATTENTION TO THIS MATTER THAT PUT BOTH MINE AND MY SON'S LIVES IN DANGER AND ALSO DESTROYED THE SIZEABLE INVESTMENT I MADE INTO THE PURCHASE OF A BRAND NEW VEHICLE. PLEASE ASSIST!