NHTSA Complaint #10970317 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE STARTING THE VEHICLE, THE INSTRUMENT PANEL WARNING MESSAGE DISPLAYED "POWER STEERING ASSIST FAILED" AND "SERVICE ADVANCE TRAC". THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. WHILE DRIVING VARIOUS SPEEDS, IT WAS DIFFICULT FOR THE CONTACT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,800.