NHTSA Complaint #10970125 — 2012 FORD FIESTA

MY MOTHER BORROWED MY CAR AND WENT TO PICK UP PET FOOD ABOUT 15 MINUTES AWAY FROM OUR HOME. SHE CAME OUT OF PET STORE AND OPENED REAR PASSENGER SIDE DOOR,LOADED THE ITEMS THEN WENT TO CLOSE DOOR. MY MOTHER SAID THE DOOR JUST BANGED BACK OPEN. SHE TRIED SEVERAL ATTEMPTS TO CLOSE THE DOOR. SHE CALLED ME IN A PANIC,STATING THE MY CAR DOOR WOULDN'T CLOSE. I TOLD HER TO GO INTO THE DOLLAR TREE AND GET SOME ROPE OR BUNGEE CORD. SHE CALLED ME BACK,AND WAS STILL IN DISTRESS THAT SHE COULDN'T DRIVE THE CAR HOME. I ASKED HER WHY,SHE SAID THAT THE INTERIOR LIGHTS STAYED ON,AND SHE WOULDN'T BE ABLE TO SEE. IT WAS 8:30 AT NIGHT ON JANUARY 11TH,2017. I HAVE HAD SEVERAL PEOPLE LOOK AT THE DOOR,AND SAID THAT IT LOOKS LIKE THE SPRING CAME OUT. I'VE BEEN DRIVING AROUND WITH THE DOOR RATCHET STRAPPED SINCE THE INCIDENT HAPPENED. I'M NOT IN A POSITION TO FIX THE DOOR,AS I AM UNEMPLOYED. I HAVE HAD THIS VEHICLE FOR 3YEARS NOW,AND I'VE HAD NOTHING BUT PROBLEMS WITH IT. FAN BELT,TRANSMISSION,TIRES AND NOW DOOR. THE CUAR WAS STATIONARY AND HAS HAD NO ACCIDENTS